Terms & Conditions

Customer Service

Please contact us if you would like further information about an order.

  • Email: hello@apsbiocontrol.com
  • Tel: +44 1382 561 696
  • Fax: +44 (0)870 458 3844
  • Post: APS Biocontrol Ltd, Prospect Business Centre, Gemini Crescent, Dundee Technology Park, Dundee DD2 1TY, UK


We accept payment online via Paypal or with the following cards:

  • Visa
  • Mastercard
  • American Express

All payments are in GBP (pounds).


Items will be delivered within 3-4 days (Royal Mail, 2nd Class), 1-2 days (Royal Mail, 1st Class or 1-2 days (Courier).

Returns and refunds

For online purchases, customers have the right to cancel an order up to seven days after receipt of goods. Where this right is exercised you will be refunded the full amount, as well as carriage charges incurred.

All products must be returned in good condition. We aim to provide a refund within the seven days of receipt of returned goods, less any charges as stated above, once the goods have been returned. Cost of return to be paid by the customer.

Please send all returns to the address below, clearly stating your name, address and order number so we can process your refund.

APS Biocontrol Ltd
Prospect Business Centre
Gemini Crescent
Dundee Technology Park